Refund policy

Any Perfume purchased from us cannot be returned or exchanged. 

For “change of mind” returns (i.e. customer simply decided they don’t like it), we are not legally required to accept returns

In case of faulty packing, you can contact us at zafraperfume@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zafraperfume@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

we can only exchange items if the product is faulty and not used. Used items can not be exchanged.

Refunds

We do not provide any refunds on any purchases you make at Zafra, If any issue with the product, please contact us at zafraperfume@gmail.com